Privacy Policy

Introduction

At ScanDriver ("ScanDriver", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you access or use our website, mobile applications (if any), WhatsApp services, customer support channels and any other services provided by ScanDriver (collectively, the "Platform").

By using our Platform, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect the following information:

2. How We Collect Information

Information may be collected when you:

• Visit our website
• Submit a booking request
• Contact customer support
• Register as a customer
• Register as a Driver Partner
• Upload verification documents
• Communicate through WhatsApp
• Respond to surveys or promotions
• Make payments
• Interact with our Platform

We may also receive information from trusted third-party service providers involved in payment processing, verification, analytics and communication services.

3. How We Use Your Information

We use your information for legitimate business purposes including:

• Creating and managing your account and bookings.
• Allocating Driver Partners and verifying document compliance.
• Processing payments, issuing invoices, and delivering booking updates.
• Sending OTPs, security alerts, and preventing fraudulent activity.
• Complying with legal obligations, resolving disputes, and maintaining platform security.

Where permitted by law, we may also send promotional offers, service announcements and marketing communications. You may opt out of promotional communications at any time.

4. Sharing of Information

We may share information only where necessary with:

• Driver Partners for fulfilling your booking.
• Payment gateway providers & identity verification partners.
• Cloud hosting, SMS, WhatsApp, and customer support service providers.
• Analytics providers and law enforcement authorities where required by law.

5. Payment Information

Online payments are processed through secure third-party payment service providers. ScanDriver does not store complete debit card, credit card or UPI credentials on its own servers. Payment processing is governed by the privacy policies and security practices of the respective payment providers.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, measure performance, and analyze visitor behaviour.

You may disable cookies through your browser settings; however, certain website features may become unavailable or function less effectively.

7. Data Security

We implement commercially reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration or destruction.

• Secure servers & access controls
• Encrypted communications where applicable
• Internal security procedures & periodic monitoring

8. Account Security

You are responsible for maintaining the confidentiality of your login credentials and OTPs. You agree to notify ScanDriver immediately if you suspect unauthorized access to your account.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and prevent fraud. Afterwards, data is securely deleted or anonymized.

10.Children's Privacy

The Platform is not intended for individuals below 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

The Platform may contain links to third-party websites or services. ScanDriver does not control and is not responsible for the privacy practices or content of third-party websites.

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent for certain processing activities.
• Update account details & opt out of promotional communications.

13. Policy Updates

ScanDriver may update this Privacy Policy from time to time to reflect changes in law, technology or business operations. Updated versions will be published on our Platform with the revised "Last Updated" date.

14. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact: